Singapore-Governed BPO: Build Your Dedicated Offshore Team in Southeast Asia

BPO team hosting gives you a dedicated, managed team that operates under Jesson Global's infrastructure - workspace, equipment, IT support, and performance management included - rather than a single person added to your payroll. You get an operating function that runs day to day, not just a headcount, without setting up your own office or entity in the region.

An EOR is for when you've already found one person and need a compliant legal employer for them. BPO is for when you need a whole function stood up and managed - a dedicated team with operational infrastructure and KPI tracking behind it. Put simply: EOR employs your chosen individual; BPO builds and runs the team for you.

Recruitment places an individual hire and then steps away - the ongoing management is yours. With BPO team hosting, we source, employ, host, and manage the team on an ongoing basis under our infrastructure, so you receive a running function with performance oversight rather than a one-time placement.

Your team is dedicated to your company and works to your briefs, your processes, and your KPIs. We provide the surrounding infrastructure and management, but the people are yours in practice - an extension of your organisation, not a shared resource pool.

Commonly hosted functions include customer support, finance and back-office operations, IT support, data operations, and virtual assistant / ops roles. If a function can be run by a managed remote team with clear KPIs, it's a candidate for BPO hosting.

Indonesia gives you access to a large, skilled talent pool at a significantly lower cost base than Singapore, within a compatible time zone for Southeast Asian operations. We run additional local infrastructure in Indonesia for higher-volume placements, so you get the cost and scale advantages of Indonesian talent while your engagement stays governed under Singapore law.

We provide the functional infrastructure - workspace, equipment, and IT support - so your team has a managed environment to operate from. We also support fully remote and hybrid setups where a role allows it.

Jesson Global handles employment, sourcing, and payroll for the team, with every engagement governed under Singapore law through Jesson Global Pte. Ltd. That gives you a single Singapore-anchored legal and contractual framework regardless of where your team members are physically located.

IP ownership and confidentiality are anchored to Singapore jurisdiction through a Master Service Agreement executed under Singapore law, independent of where your team sits. You get the jurisdictional security of Singapore corporate law protecting your IP, even for a team based in Indonesia or elsewhere.

We run multi-currency payroll processing and disbursement on a single consolidated schedule, and administer local statutory schemes - such as CPF in Singapore and BPJS in Indonesia - in each team member's home market. Locally compliant labour contracts are drafted for each jurisdiction, so the cross-border complexity sits with us, not you.

We handle operational KPI tracking and team performance management as part of the hosting model, reporting against the metrics that matter to your function. You stay in control of priorities and standards while we manage the day-to-day operational oversight.

Because we own the sourcing, employment, and infrastructure, scaling a function up or down is handled through us rather than requiring you to hire, offboard, or restructure directly. We agree scaling and notice terms with you as part of the Master Service Agreement.

You receive a single consolidated monthly invoice covering payroll and the management fee - one predictable payment rather than juggling multiple local payrolls, contracts, and vendors across countries.

Team size and build timelines depend on role complexity and volume. Timeline runs from a signed NDA and MSA, through sourcing and your interview and selection, to onboarding under our infrastructure - we'll size and time this out with you once we've scoped your brief.

It starts with a signed NDA and Master Service Agreement under Singapore law, after which we source and screen candidates against your brief, your team interviews and selects, and we onboard and manage the team - with your first consolidated invoice following once they're live.